Mydflower — Website Policies
Last updated: 5 November 2026
1. Delivery Policy
We aim to get your Wild Wine to you as quickly and safely as possible.
Delivery areas
We deliver to eligible UK addresses. Delivery options and any geographical restrictions will be displayed at checkout.
Delivery charges
Delivery charges, including any free-delivery offers, are shown at checkout before payment.
Delivery times
Estimated delivery times are provided at checkout or in your order confirmation. While we do our best to meet these estimates, deliveries may occasionally be delayed by circumstances outside our control. Unless otherwise agreed, your order will be delivered within 30 days.
Age verification
As our products contain alcohol, deliveries must be received by someone aged 18 or over. Identification may be required upon delivery. Alcohol cannot be left unattended where age verification is required.
Delivery problems
If your order arrives damaged, incomplete or incorrect, please contact info@mydflower.com as soon as possible, ideally within 48 hours, with your order number and photographs where appropriate.
We will arrange a replacement or refund as appropriate.
2. Returns & Refunds Policy
We hope you love your Wild Wine. However, if something isn't right, we're here to help.
Changing your mind
As a small independent producer, we carefully prepare and package every order. Once an order has been dispatched, we do not offer discretionary returns or exchanges.
If you'd like to cancel an order before dispatch, please contact us as soon as possible at info@mydflower.com.
Your statutory cancellation rights
For online purchases, you have the legal right to cancel your order within 14 days of receiving it, without giving a reason. To exercise this right, please email us with your name and order number. You then have a further 14 days to return the goods.
Conditions of return
All bottles should be returned unopened, with their original seals intact, and securely packaged to prevent damage in transit.
Customers are responsible for the direct cost of return postage, including any suitable protective packaging required. We recommend using a tracked and insured delivery service suitable for transporting glass bottles containing alcohol.
Please note that opened, damaged or otherwise devalued products may be subject to a deduction from the refund, reflecting any reduction in their value resulting from handling beyond what would reasonably be permitted in a shop. An opened bottle may have no resale value.
We do not charge additional administration or restocking fees for statutory returns.
These conditions apply to change-of-mind returns only and do not affect your statutory rights where products arrive damaged, faulty or incorrectly supplied.
Refunds
We will refund the price of the returned goods together with any standard outbound delivery charge you paid, where required by law.
Refunds will be made using your original payment method within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier.
Damaged, faulty or incorrect items
If any bottles arrive broken, damaged, faulty or not as described, please contact us at info@mydflower.com.
Where appropriate, we will arrange a replacement or refund, including reasonable return costs. Your statutory consumer rights are not affected by this policy.
Returning an order
Please contact us before sending items back so we can provide the correct returns address and instructions.
3. Age Verification & Responsible Drinking
Mydflower sells alcoholic beverages and is committed to responsible retailing.
You must be 18 years of age or older to purchase alcohol from our website.
By placing an order, you confirm that you are at least 18 years old and that any alcohol purchased is intended for consumption by adults.
We reserve the right to undertake age verification checks before fulfilling an order. Our delivery partners may also request valid proof of age before handing over alcohol.
Delivery may be refused if satisfactory proof of age cannot be provided or if there are reasonable grounds to suspect that alcohol is being purchased for someone under 18.
We encourage responsible drinking. For further information, visit www.drinkaware.co.uk.
4. Terms & Conditions of Sale
About us
This website is operated by Mydflower Ltd, a company registered in England and Wales under company number 12547246.
Registered office: Graig, Halfway, Llandovery, Wales, SA20 0SF.
Email: info@mydflower.com.
Products
We take reasonable care to ensure that product descriptions, photographs and prices are accurate.
Our wines are made using natural ingredients, and minor variations in colour or appearance may occur between batches.
All wines sold through our website contain alcohol and are intended for adults aged 18 or over.
Prices and payment
All prices are displayed in pounds sterling and include VAT where applicable.
Any delivery charges will be clearly displayed before you complete your purchase.
Payment must be completed at checkout using one of the accepted payment methods.
Orders
After placing an order, you will receive an email acknowledging receipt.
We reserve the right to decline or cancel an order where there is a genuine pricing error, a product is unavailable, payment cannot be authorised, or legal requirements cannot be satisfied.
If we cancel an order after taking payment, we will provide a full refund.
Availability
All products are subject to availability. If we are unable to fulfil an order, we will contact you to arrange an alternative or a refund.
Delivery and returns
Delivery arrangements and cancellation rights are set out in our Delivery Policy and Returns & Refunds Policy.
Liability
Nothing in these terms excludes or limits liability where doing so would be unlawful or affects your statutory consumer rights.
Website content
All text, photographs, illustrations, branding and other original content on this website are owned by or licensed to Mydflower Ltd, unless otherwise stated. They may not be reproduced commercially without permission.
Changes to these terms
We may update these terms from time to time. The terms applicable to your order will be those in effect when the order was placed.
These terms are governed by the laws of England and Wales, without affecting any mandatory consumer protections or legal rights available to you.
5. Privacy Policy
Mydflower Ltd respects your privacy and is committed to protecting your personal information.
Information we collect
When you visit our website, make a purchase or contact us, we may collect information including your name, email address, delivery and billing addresses, telephone number, order details and communications with us.
We may also collect technical information about your use of our website, including your IP address, browser information and website activity, through cookies and similar technologies.
Payments are processed securely by our payment providers. We do not ordinarily have access to your full payment-card details.
How we use your information
We use personal information to process and deliver orders, provide customer support, handle returns, comply with legal obligations, prevent fraud and improve our website and services.
Where permitted by law, we may also send marketing communications about Mydflower, which you can unsubscribe from at any time.
We process personal data under the relevant lawful bases, including performance of a contract, compliance with legal obligations, our legitimate interests and consent where required.
Sharing your information
We share information with trusted service providers where necessary to operate our business, including Shopify, payment processors, delivery companies and providers of website, communications and marketing services.
We do not share personal information with third parties except where required for legitimate business purposes, where permitted by law or with your consent.
Data retention and security
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including meeting legal, accounting and tax obligations.
We take appropriate steps to protect personal information against unauthorised access, loss and misuse.
Some of our service providers may process information outside the UK. Where required, we use appropriate legal safeguards for international transfers.
Your rights
Under applicable data protection law, you may have rights to access, correct or delete your personal information, restrict or object to certain processing, and request transfer of your information.
You may withdraw consent where processing relies on consent. You also have the right to object to direct marketing.
To exercise your rights, please email info@mydflower.com.
If you have concerns about how your information is handled, you may also complain to the Information Commissioner's Office at www.ico.org.uk.
Changes to this policy
We may update this policy from time to time. Any changes will be published on this website.
6. Cookie Policy
Our website uses cookies and similar technologies to help it function properly and provide a better shopping experience.
Some cookies are necessary for essential functions such as shopping baskets, checkout and security.
We may also use optional cookies to understand website performance, remember preferences and support marketing.
Where required by law, we will ask for your consent before using non-essential cookies.
You can manage your cookie preferences through our website's cookie settings, where available, or your browser settings.
Disabling certain cookies may affect how the website functions.
For more information about how we use personal information, please see our Privacy Policy.
7. Contact Information
If you have any questions about an order, delivery, return or these policies, please contact us:
Mydflower Ltd
Graig, Halfway
Llandovery
Wales
SA20 0SF
United Kingdom
Email: info@mydflower.com
Company registration number: 12547246
Cancellation Form
If you wish to cancel an online purchase within your statutory cancellation period, you may email us with the following information. Using this form is optional.
I hereby give notice that I cancel my contract for the purchase of the following goods:
Order number:
Products ordered:
Ordered on / received on:
Customer name:
Customer address:
Date: